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From $400 per person

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The THRIV3 Aquatic Staff Induction Program is a structured, non-accredited internal training course designed to ensure all staff working at the Narromine and Trangie Aquatic Centres are competent, confident, and compliant before commencing operational duties.

This induction provides comprehensive training in aquatic facility operations, workplace health and safety, patron supervision, emergency response, water quality management, child safety obligations, and professional conduct. The course ensures staff understand their legal responsibilities under relevant NSW legislation, industry standards, and THRIV3 organisational policies.

Participants are introduced to core operational procedures including opening and closing processes, hazard identification and reporting, contamination response, emergency action plans, equipment handling, and effective communication in high-risk aquatic environments. The induction also reinforces expectations around customer service, cultural respect, workplace behaviour, and maintaining a safe and inclusive environment for all patrons.

The program supports compliance with the Guidelines for Safe Pool Operations (GSPO), NSW Health Public Swimming Pool and Spa Pool Guidelines, Work Health and Safety requirements, and THRIV3’s internal governance frameworks. It ensures staff are prepared to respond to incidents, uphold safety standards, protect children and vulnerable persons, and maintain the professional reputation of THRIV3 Aquatic Centres.

This course forms a mandatory foundation for all aquatic staff and contributes to ongoing professional development, workplace readiness, and operational excellence.

Units Delivered

The following units will be included in your certificate:

P00861 - THRIV3 Aquatic Operations Induction

Course Delivery

This course can be delivered/assessed in the workplace or at facility organised by the training provider.

Course Durations

Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.

Face-to-Face face-to-face contact time of at least 3 Hours

This course is available to current employees and approved staff of THRIV3 who are engaged to work at the Narromine and Trangie Aquatic Centres.

To participate, staff must:

  • Be formally employed or contracted by THRIV3

  • Hold, or be in the process of obtaining, required role-specific qualifications (e.g., CPR, First Aid, Bronze Medallion or Pool Lifeguard Certificate where applicable)

  • Hold a valid Working With Children Check (WWCC) if aged 18 years or over

  • Meet THRIV3 fit-for-work requirements, including the ability to perform physical and safety-critical duties

  • Agree to comply with THRIV3 policies, codes of conduct, and operational procedures

  • Complete all required onboarding, screening, and employment checks

This induction is a mandatory prerequisite for all THRIV3 aquatic staff prior to undertaking unsupervised duties on site.

This certificate has an industry recommended renewal period of 12 months

All assessment activities are conducted through real-world, hands-on demonstrations to ensure staff can safely and competently perform their duties in an operational aquatic environment.

Participants must demonstrate competency in the following practical tasks:

1. Active Supervision Demonstration

Staff must demonstrate:

  • Effective scanning and surveillance techniques

  • Maintaining vigilance and situational awareness

  • Appropriate positioning around the pool

  • Enforcing pool rules calmly and professionally

  • Responding appropriately to risky patron behaviour

2. Emergency Response Simulation

Staff must demonstrate their ability to:

  • Identify and respond to simulated emergencies

  • Follow Emergency Action Plans (EAP)

  • Communicate clearly using radios or whistles

  • Clear the pool safely and manage patron movement

  • Work effectively as part of a response team

3. Rescue and First Aid Readiness

Staff must demonstrate:

  • Safe handling and readiness of rescue equipment

  • Correct use of rescue tubes and spinal boards

  • Basic rescue response positioning

  • Appropriate first aid response in simulated scenarios

  • Safe management of injured or distressed patrons

4. Water Quality and Plant Room Operations

Staff must demonstrate:

  • Conducting pool water tests

  • Recording test results correctly

  • Identifying unsafe or non-compliant readings

  • Reporting issues and escalating concerns

  • Safe awareness of plant room hazards and procedures

5. Facility Operations and Safety Checks

Staff must demonstrate:

  • Opening and closing procedures

  • Daily safety and hazard inspections

  • Identifying and reporting risks or maintenance issues

  • Correct placement and storage of safety equipment

  • Maintaining clean and safe public areas

6. Patron Interaction and Conflict Management

Staff must demonstrate:

  • Professional communication with patrons

  • Managing complaints or behavioural issues

  • De-escalating conflict respectfully

  • Applying THRIV3 conduct and community standards

  • Maintaining calm under pressure

7. Incident Reporting and Documentation

Staff must demonstrate:

  • Completing an incident report correctly

  • Following escalation and notification procedures

  • Communicating incidents to supervisors

  • Maintaining confidentiality and professionalism

Assessment Outcome

Participants must demonstrate safe, confident, and competent performance across all required tasks before being approved to work independently.

Staff who do not meet required practical standards will receive further coaching, retraining, and reassessment before clearance.

This course does not lead to a nationally recognised certificate